I-LINX has several customer service channels to ensure that the needs of our customers are met. Click the menus on your left to learn more information about ordering, service activation, technical support, and product warranties. The I-LINX download section provides product guides and other useful tools to better facilitate your communication experience.
CUSTOMER SERVICE VIA THE INTERNET

I-LINX through the MVS group can offer customers an innovative online tool called Enigma to track usage. Enigma provides customers with control over their usage by offering them 24-hour on-line access to their organization billing. The Enigma online billing system also provides instant access to reports through the Call Tracking System, or CTS, and complete statistics on all traffic generated through a service provider or a communications station, whether the technology is used by your customer or their terminal ID. Using the aforementioned parameters you can instantly answer a question like: What was the volume of traffic a terminal ID generated via a particular communications station? The output figures can be shown as a table or as a graph.


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